FAQ

How to Contact Us?

Are plugs, ear tunnels and earrings sold in pairs or individually?

  • Most plugs and tunnels are sold in pairs, and the listed price is for two plugs, there are exceptions (always written in description of product)

  • Most earrings are sold in pairs, a few might be sold as one earring (it is always listed in description)

  • Feel free to contact us with any questions.

Do I need to register to purchase items?

  • No, you can check out as a guest.

  • Benefits of registering:

    • Convenience: Store your information for future checkouts.

    • Order History: View all previous orders in one place.

    • Rewards: Accumulate points and access exclusive discounts.

  • For the best shopping experience, we recommend creating an account.

What types of payments do you accept?

  • We accept the following payment methods:

    • PayPal

    • Shopify Payments (all major credit cards)


  • All payments are processed in EUR. International customers will be subject to the current exchange rate.

Will I receive an order confirmation email?

  • Yes, a confirmation email will be sent immediately after your order is placed, including order details and number.

  • If not received, check your spam folder or contact us for assistance.

How long does it take to receive my order?

  • Processing time: 3-4 business days.

  • Shipping methods:

    • Standard Shipping: 6-10 business days.

  • Delivery times are estimates; remote areas may take longer. International deliveries may be delayed by customs.

Can I change my order or shipping address?

  • Contact us immediately if your order is still processing to request changes.

  • Changes cannot be made once the order has shipped.

Where do you ship to?

  • We ship to the following regions:

    • North America

    • Europe

    • Oceania

How much is the shipping cost?

  • Standard Shipping:  4 EUR

  • International orders may incur customs duties, not included in shipping costs.

What if I entered the wrong address?

  • Contact us immediately if your order hasn’t shipped to correct the address.

  • If shipped, it may be returned to us. Once returned, we will refund it.

  • For resending, contact customer service to arrange a new delivery.

How do I return an item?

  • Returns are accepted within 90 days for quality issues or order errors.

  • Steps to return:

    • Contact us with your order number and reason for return.

    • We will review your request.

    • After approval, we will provide the return address and instructions.

How long does it take to process a return?

  • Return processing typically takes up to one week.

  • You will be notified via email once we receive and begin processing the returned item.