Refund policy

At Inis Mona, we are committed to providing high-quality products and responsive customer service. If you experience any issues with your order, we’re here to help with a simple and transparent return process.

90-Day Return & Exchange Policy

We offer a 90-day return or exchange policy from the date your order is delivered.

If your item:

Arrives damaged
Has a quality issue

You are eligible for a refund or exchange.

How to Request a Return or Exchange

Contact Us
Email us at support@inis-mona.com
Provide Details
Please include:
- Your order number
- A description of the issue
- Clear photos of the product
Follow Instructions
Our team will guide you through the next steps.

Return Requirements

Items must be returned in their original condition
Please use the original packaging or similar protective materials

⚠️ Do not send items back without contacting us first. We will provide the correct return address.

Return Shipping

We offer free return shipping for all eligible returns.

Refunds

Once your return is received and inspected, we will notify you by email.

If approved:

Your refund will be issued to your original payment method

Processing times:

Credit/Debit Cards: Up to 10 business days (depending on your bank)
PayPal: Within 3 business days

Refund Conditions

Refunds will reflect the actual amount paid after discounts or promotions
Shipping fees are only refundable if the order is canceled before it is processed
Discounts, vouchers, and promotional codes are non-refundable and non-reusable