Shipping policy

Welcome to Inis Mona. We are committed to delivering your order quickly, safely, and with full transparency. Please review the details below for information about processing, shipping, and delivery.

Order Confirmation

Once your order is placed, you will receive a confirmation email with your order details and shipping information.

Please carefully review your shipping address (including country, street number, unit, etc.). If you notice any errors, contact us as soon as possible at:

support@inis-mona.com

If you do not receive a confirmation email within 24 hours, please check your spam folder before reaching out.

Processing Time

All orders are processed within 3–4 business days.

This includes:

  • Order verification

  • Quality check

  • Packaging

Once your order has been processed, it will be shipped immediately.

Shipping Areas

We currently ship to:

  • Europe & European Union

  • Oceania (Australia, New Zealand)

  • North America & Caribbean (United States, Canada, Mexico)

Shipping Methods & Costs

Standard Shipping

  • Delivery time: 6–10 business days

  • Cost: €4

✨ Free shipping on all orders over €50

Tracking Your Order

Once your order has shipped, you will receive a shipping confirmation email with your tracking number.

  • Tracking becomes active within 24 hours

  • You can track your order via the carrier’s official website

  • After arrival in your country, your local courier will handle final delivery

If you experience delivery issues, we recommend contacting your local courier first.

For additional assistance, feel free to contact us at:
support@inis-mona.com

Delivery Information

We take great care to ensure your order arrives in perfect condition.

However, please note:

  • Delivery times may be extended during peak seasons or due to customs inspections

  • Delays of up to 5 additional business days may occur in rare cases

  • We are not responsible for delays caused by circumstances outside our control (e.g. customs, weather, or carrier disruptions)

Damaged or Lost Packages

If your order arrives damaged, please contact us within 48 hours of delivery and include:

  • A clear photo of the item

  • A photo of the packaging

Email: support@inis-mona.com

We will resolve the issue as quickly as possible.

Incorrect Shipping Address

If you entered an incorrect shipping address, please contact us immediately.

  • Orders shipped to incorrect or incomplete addresses may be returned

  • Re-shipping costs will be the responsibility of the customer

Returns & Shipping Costs

  • If returning an item for reasons other than damage or defect, return shipping costs are the customer’s responsibility

Taxes & Duties

All prices are listed in EUR and include applicable charges at checkout.

In rare cases, your country may apply:

  • VAT

  • Customs duties

  • Import fees

These charges are determined by your local authorities and are the responsibility of the customer.

Important Notice

In the event of force majeure (e.g. natural disasters, global disruptions), processing and shipping times may be temporarily affected.

We will always do our best to process and deliver your order as quickly as possible.

If you have any questions, feel free to contact us at support@inis-mona.com — we’re always happy to help.